Terms & Conditions

These Terms are effective from 1 January 2026 and replace any earlier versions applicable to Australian-targeted use of the Website.

The Website is operated on an offshore basis and is not licensed or regulated in Australia. The operator claims to hold, or be associated with, a Curacao eGaming master licence (1668/JAZ), but no independently verifiable licence details are publicly disclosed as of January 2025. Because of this, Australian Consumer Law and Australian gambling regulation generally do not apply to your relationship with the operator, and you may not have access to Australian regulatory dispute mechanisms.

If you do not agree with these Terms, you must not create an account or use the Website, and you must immediately cease any use of the services.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

• Operator means the offshore entity within the True Fortune Affiliates group that operates the Website and offers online casino services under the brand "True Fortune Casino" via truefortunebet-au.com. The precise incorporated name, place of business and licence details are not publicly specified as of January 2025.
• Website means the domain truefortunebet-au.com and any subdomains or technical mirrors used by the Operator to provide access to True Fortune Casino, as updated from time to time.
• User or Player means any natural person who accesses the Website, creates an Account, or otherwise uses the services.
• Account means the personal online account registered in the name of a User on the Website, through which the User can deposit funds, place Bets, and participate in Games.
• Games means any real-money or practice-mode casino games offered on the Website, including slots, "i-Slots", table games, video poker, live-dealer games and any other gambling products, whether provided directly or via third-party software providers such as Rival Gaming.
• Bet or Wager means any amount of real-money funds or Bonus funds staked by a User on the outcome of a Game.
• Bonus or Promotion means any form of incentive (including welcome bonuses, reload bonuses, free spins, cashback, tournaments or loyalty rewards) credited to a User's Account subject to specific terms, including wagering requirements, time limits and game restrictions.
• Real-Money Balance means funds that a User has legitimately deposited, and any associated winnings not subject to wagering requirements, that may be withdrawn in accordance with these Terms.
• Bonus Balance means any Bonus funds and related winnings that are subject to wagering or other conditions before they may be converted to Real-Money Balance.
• Payment Processor means any bank, card scheme, voucher provider, cryptocurrency processor or other third party engaged by the Operator to process deposits and withdrawals, which may appear under a descriptor other than "True Fortune" on your bank or card statements.
• KYC (Know Your Customer) means identity verification and customer due diligence procedures used by the Operator to verify your identity, age, address, source of funds and payment methods.
• ACMA means the Australian Communications and Media Authority or any successor body responsible for enforcement of interactive gambling restrictions in Australia.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old, or the minimum legal age for gambling in your place of residence, whichever is higher, to register an Account or use the Website.
• Legal capacity: By registering, you represent that you have full legal capacity to enter into a binding agreement with the Operator.
• Jurisdictional restrictions: You may not create an Account or use the Website if:
  • online gambling is illegal in your jurisdiction; or
  • you are located in any country or territory that the Operator designates as prohibited, whether by law, regulation, payment restrictions, or internal risk policies.
  You are solely responsible for ensuring that your use of the Website is lawful in your jurisdiction. In particular, Australian law (including the Interactive Gambling Act) may restrict access to offshore gambling services; you must not use VPNs, DNS changes, mirror domains, or similar tools to circumvent any blocks or legal restrictions imposed by ACMA or other authorities.

Registration Process

• Account creation: To open an Account, you must complete the online registration form on the Website, choosing a username and password and providing requested details (such as full name, date of birth, residential address, email and preferred currency).
• Email verification: The Operator may require you to verify your email address by clicking a confirmation link sent to the email provided. Failure to complete verification may result in restrictions or closure of your Account.
• Single account: You may hold only one Account. Creating multiple Accounts (including under different names, emails or devices) is strictly prohibited and may result in closure of all related Accounts and forfeiture of Bonuses and winnings.

KYC and Identity Verification

• Verification requirement: The Operator may, at any time and in particular before processing withdrawals, require KYC verification. You may be asked to provide government-issued photo ID, proof of address, copies or screenshots of payment methods, and any other documents reasonably required to meet anti-money laundering, fraud prevention, and age verification obligations.
• Third-party checks: The Operator may use third-party verification providers and databases. By using the Website, you authorise such checks for compliance, risk assessment and fraud prevention purposes.
• Non-compliance: If you fail to provide accurate, complete and legible documents within the timeframe specified, the Operator may suspend or close your Account and withhold withdrawals until verification is complete or lawfully refuse service.

User Obligations

• Accuracy of data: You must ensure that all registration and KYC information is true, complete and up to date. You must promptly update your profile if any details change.
• Password security: You are responsible for maintaining the confidentiality of your login credentials. Any activity on your Account using your username and password is deemed to have been authorised by you. You must immediately notify the Operator if you suspect unauthorised access.
• Responsible gambling: You must only gamble with funds you can afford to lose. The Website provides a dedicated responsible gaming page at truefortunebet-au.com/responsible-gaming, which describes available tools (including self-exclusion requests via contact channels). You are responsible for reviewing and using these tools as needed.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each Game has its own rules, paytables and minimum/maximum Bets, as displayed within the Game interface. By placing a Bet, you confirm that you have read and understood the applicable Game rules.
• Sufficient balance: Bets may only be placed using available Real-Money Balance or eligible Bonus Balance. If your balance is insufficient, the Bet will not be accepted.
• Bet limits: The Operator may impose individual or global minimum and maximum Bet limits per Game, player or currency, which may be adjusted at any time to manage risk and comply with regulatory or internal policies.
• Finality of results: Once a Bet is accepted and the Game result is determined, the outcome is final and cannot be changed, except as explicitly provided in these Terms (e.g. in case of a technical error).

Game Integrity and RNG

• Software providers: The Website uses Games supplied by third parties, including Rival Gaming's "i-Slots" and other titles. The underlying Random Number Generator (RNG) of Rival Gaming has historically been certified by independent testing bodies such as eCOGRA or TST; this certification applies to the software provider and not directly to the Operator.
• Fairness: The Operator endeavours to ensure that all Games operate in accordance with their published rules and RNG certifications. However, due to the offshore, self-regulated nature of the operation, there is no guarantee of direct oversight by any Australian regulator.

Cancellation, Errors and Malfunctions

• Obvious errors: If a Bet is accepted or a payout is made as a result of a technical malfunction, misconfiguration, human error, or obvious mistake (including incorrect odds or paytables), the Operator may declare the transaction void, reverse the Bet, or adjust the payout to the correct value.
• Interrupted games: If your connection is lost mid-Game, the outcome will be determined by the Game server. Upon reconnection, the final, server-recorded result will be binding. In the event of serious malfunction preventing resolution, the Operator may void the Bet and refund the stake to your Real-Money Balance.
• Operator discretion: Decisions regarding voiding or reallocating Bets due to errors or malfunctions are made at the Operator's reasonable discretion and are final.

Conduct in Live Casino, Chats and Community Features

• Acceptable behaviour: You must behave respectfully in all chat rooms, live-dealer tables and any other interactive features. In particular, you must not:
  • use insults, hate speech, threats, harassment or discriminatory language;
  • promote illegal activities, including unlawful gambling or use of VPNs to bypass geo-blocking;
  • spam, advertise or solicit other Users; or
  • share personal data of yourself or others.
• Prohibited practices: You must not engage in any activity that gives you an unfair advantage or harms the integrity of the Games, including:
  • collusion with other players;
  • use of bots, scripts, automation or AI tools to play Games;
  • exploiting software bugs or vulnerabilities; or
  • chip dumping or other forms of fraud or money laundering.
• Sanctions: The Operator may mute you in chat, remove chat privileges, suspend or close your Account, and cancel or confiscate winnings derived from prohibited conduct.

Bonus Terms

Bonus Activation and General Conditions

• Bonus offers: From time to time, the Operator may offer welcome bonuses, reload bonuses, free spins, cashback, tournaments and other promotions specifically marketed to Australian players under the True Fortune Casino project. Each Bonus is governed by these Terms and any additional rules published with the promotion.
• Eligibility: Bonus eligibility may depend on factors such as country, currency, payment method, deposit amount and Account status. The Operator may restrict or revoke Bonus eligibility at its discretion.
• Activation: A Bonus may require:
  • entering a bonus code during deposit;
  • opting in through the cashier or promotions page; or
  • accepting the offer via email or in-account message.
  If you do not wish to receive a Bonus, you must decline it before placing Bets with deposited funds.

  Wagering Requirements and Timeframes

  • Wagering obligations: Unless expressly stated otherwise in the specific Bonus terms, Bonus funds and winnings derived from Bonus play are subject to wagering requirements. These requirements, including the applicable multiplier, game contribution percentages, maximum bet per spin/hand, and maximum convertible winnings, are specified with each promotion.
  • Time limits: Each Bonus has a validity period within which wagering requirements must be met (for example, within a specified number of days from credit). Any such period will be clearly stated in the relevant promotion. In any event, Bonuses issued in 2026 will not remain valid beyond 31 December 2026, unless explicitly stated otherwise.
  • Failure to wager in time: If wagering requirements are not completed within the applicable timeframe, the Bonus and any associated winnings may be removed from your Account, leaving only your remaining Real-Money Balance.

  Game Restrictions and Prohibited Bonus Practices

  • Game contribution: Different Games contribute differently towards wagering requirements. Typically, slots and "i-Slots" count more than table games or video poker, while some Games may not count at all. Contribution details are set out in the specific Bonus terms or in a general bonus policy on the Website.
  • Prohibited actions: The following may be treated as Bonus abuse and can result in forfeiture of Bonuses and winnings and/or Account closure:
    • placing high-value Bets relative to your Bonus amount (such as placing a very large Bet immediately after receiving a Bonus), contrary to stated maximum Bet rules;
    • "low-risk" betting strategies intended solely to clear wagering requirements without real risk (e.g. covering most outcomes in roulette);
    • using multiple Accounts, shared devices or shared payment methods to claim the same Bonus more than once;
    • depositing using certain payment methods solely to trigger a Bonus, followed by minimal play and immediate withdrawal attempts.

  Combining Promotions

  • One Bonus at a time: Unless explicitly permitted, only one active Bonus may apply to your Account at any given time. You may not combine multiple deposit bonuses or stack Bonuses on a single Real-Money Balance.
  • Sequence of use: If both Real-Money Balance and Bonus Balance are present, the order in which they are wagered (bonus-first or cash-first) will be determined by the Website's rules, as indicated in the cashier or bonus section.
  • Cancelling a Bonus: You may request cancellation of an active Bonus via customer support. Cancelling a Bonus generally results in the loss of the Bonus amount and any associated winnings not already converted to Real-Money Balance.

  Payments & Withdrawals

  Deposits

  • Deposit methods: For Australian-targeted use, the Website generally supports deposits via:
    • Visa and Mastercard credit/debit cards;
    • Neosurf prepaid vouchers; and
    • cryptocurrencies such as Bitcoin, via approved processors.
    Availability of specific methods may vary by country, bank and time.
  • Minimum deposit: Unless otherwise stated, the minimum deposit is typically around 25 AUD or currency equivalent. The Operator may adjust minimum and maximum deposit limits without prior notice.
  • Third-party charges: Deposits may be processed by offshore Payment Processors. Your bank or card issuer may treat the transaction as an international or cash-like transaction and may charge additional fees (often around 3%). These charges are external to the Operator and are your sole responsibility.
  • Descriptor: Due to the use of third-party processors, your bank or card statement may display a descriptor that does not clearly reference "True Fortune Casino" or truefortunebet-au.com.

  Withdrawals

  • Withdrawal methods: Withdrawals are typically processed via the same method used for deposit where possible. If a method does not support withdrawals (e.g. certain vouchers or some card types), alternative methods (such as bank transfer or cryptocurrency) may be used where available.
  • Verification: Before approving withdrawals, the Operator may require completion of KYC checks, including verification of your identity, address and payment methods. Failure to complete KYC may lead to delays or refusal of withdrawals.
  • Processing times: Once your withdrawal request is approved and your identity verified, processing times depend on the chosen method and Payment Processor. While times can vary, withdrawals may commonly take between one (1) and seven (7) business days to reach you. These timelines are indicative only and are not guaranteed.
  • Withdrawal limits: The Operator may impose daily, weekly or monthly withdrawal limits per Account and may also cap the maximum payout from certain Bonuses or jackpots in accordance with the specific promotion or Game rules.
  • Fees: The Operator reserves the right to charge reasonable processing fees for withdrawals, particularly in cases of multiple withdrawal requests without significant gameplay, or where currency conversion is required. Any such fees, if applicable, will be disclosed in the cashier or before confirming your request.

  Currency, Exchange and Chargebacks

  • Currency: Accounts targeted at Australian players typically operate in AUD; however, the Operator may permit or require use of other currencies depending on availability and Payment Processors.
  • Conversion: If your transaction involves currency conversion, it will be performed at prevailing rates determined by the Operator, Payment Processor or your bank. Exchange rate fluctuations are borne by you.
  • Chargebacks: If you initiate a chargeback or payment dispute, the Operator may:
    • immediately suspend or close your Account;
    • recover any Bonuses and winnings funded by the disputed transaction; and
    • use collection agencies or legal proceedings in relevant jurisdictions to recover outstanding amounts.

  Refunds of Bets and Bonuses

  • Bet refunds: The Operator is generally under no obligation to refund Bets once placed. However, in cases of technical malfunction, misconfiguration, or error as described in these Terms, the Operator may void affected Bets and refund the stake to your Real-Money Balance.
  • Bonus refunds: Bonus funds are promotional in nature and have no direct cash value. Typically, cancelled or forfeited Bonuses and associated winnings are not refunded. In exceptional cases, and at the Operator's sole discretion, a goodwill adjustment may be applied.
  • Dormant balances: Accounts with prolonged inactivity may be treated in accordance with the Operator's dormant account policy, which may include the application of reasonable administrative fees or closure after adequate notice, subject to applicable law.

  Limitation of Liability

  Operator Obligations

  • Provision of services: The Operator endeavours to provide access to the Website and Games on a continuous basis and to ensure that results are generated fairly in accordance with Game rules and software RNG certifications (where applicable to providers such as Rival Gaming).
  • Accuracy of information: While the Operator aims to ensure that information published on the Website is accurate and up to date as of its last revision, it may contain errors or omissions. The Operator does not guarantee that the Website or Games will be free from defects, viruses or other harmful components.

  Exclusions of Liability

  • Technical issues: To the maximum extent permitted by applicable law, the Operator is not liable for any loss or damage arising from:
    • network outages, internet connectivity issues, latency or failures of your equipment or software;
    • interruptions, delays or errors caused by third-party service providers (including Payment Processors and game suppliers);
    • technical malfunctions of the Website or Games, except where explicitly stated otherwise in these Terms.
  • Regulatory and access restrictions: The Operator is not liable for:
    • any blocking, restriction or disruption of access to the Website by ACMA or other authorities;
    • your use of VPNs, DNS changes, mirror domains or other technical means to access the Website contrary to local law; or
    • any resulting legal or financial consequences you may incur.
  • Indirect loss: The Operator is not liable for any indirect, incidental, special or consequential damages, including loss of profits, loss of business, loss of data or loss of opportunity, arising from or related to your use of the Website.

  Limitation of Maximum Liability

  • Cap on liability: To the extent permitted by applicable law, the Operator's total aggregate liability to you for any claim arising out of or in connection with your use of the Website, whether in contract, tort (including negligence) or otherwise, shall not exceed the greater of:
    • the amount of the Bet or transaction giving rise to the claim; or
    • the net amount of Real-Money Balance in your Account at the time of the event giving rise to the claim.
  • Consumer rights: Nothing in these Terms purports to exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded. However, as the Operator is offshore and unlicensed in Australia, many statutory consumer guarantees under Australian Consumer Law will not apply.

  Intellectual Property Rights

  Ownership of Content and Software

  • Operator content: All trademarks (including "True Fortune Casino"), trade names, logos, text, graphics, user interfaces, photographs, images, audio clips, video clips, artwork and other content displayed on the Website are owned by the Operator or its licensors and are protected by copyright, trademark and other intellectual property laws.
  • Third-party software: Games and software on the Website, including those supplied by Rival Gaming and other providers, are licensed to the Operator and remain the property of the respective rights holders. You obtain no ownership rights in such software or content by using the Website.

  Permitted Use

  • Limited licence: The Operator grants you a limited, revocable, non-exclusive and non-transferable licence to access and use the Website and Games solely for your personal, non-commercial entertainment, in accordance with these Terms.
  • Restrictions: You must not, without prior written consent from the Operator or relevant rights holder:
    • copy, reproduce, modify, adapt, translate, create derivative works from, or publicly display any part of the Website or Games;
    • reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the software used on the Website, except to the extent permitted by law;
    • use any automated tools (including bots, crawlers or scrapers) to access, monitor or copy any part of the Website.

  Privacy & Data Protection

  • Privacy Policy: Your personal data is collected, used, stored and shared in accordance with the Website's Privacy Policy, as amended from time to time. By using the Website, you acknowledge that you have read and understood the Privacy Policy.
  • Offshore processing: Because the Operator and many of its service providers are located outside Australia, your personal data may be transferred to and processed in jurisdictions that may not offer the same level of data protection as your home country.
  • KYC and AML: The Operator may process your data for KYC checks, anti-money laundering monitoring, fraud prevention, responsible gambling analysis and compliance with applicable laws. Further details are set out in the Privacy Policy.

  Changes to Terms

  • Right to amend: The Operator may modify these Terms at any time, including to reflect legal, regulatory, technical or business changes, with the intention that they remain current through at least 31 December 2026, subject to further updates.
  • Notification of changes: Where material changes are made, the Operator will use reasonable efforts to notify you by:
    • email to the address associated with your Account; and/or
    • a notice or pop-up banner on the Website or within your Account area.
  • Acceptance of changes: Continued use of the Website after the effective date of updated Terms will constitute your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any eligible Real-Money Balance.

  Termination & Suspension

  Operator's Rights

  • Suspension and closure: The Operator may suspend or close your Account at any time, with or without prior notice, if:
    • you breach these Terms or any applicable Game or Bonus rules;
    • the Operator reasonably suspects fraud, collusion, money laundering or other unlawful activity;
    • you provide false, misleading or incomplete information or fail to complete KYC;
    • you initiate chargebacks or payment disputes without legitimate basis; or
    • the Operator believes, in its reasonable discretion, that your continued use of the Website presents legal, regulatory or reputational risk.
  • Regulatory or technical reasons: The Operator may suspend or restrict the Website or certain services for regulatory, security, technical or maintenance reasons, including in response to actions by ACMA or other authorities.

  User's Right to Terminate

  • Account closure: You may request closure of your Account at any time by contacting customer support via the channels available on the Website. Before closure, you should withdraw any eligible Real-Money Balance, subject to verification requirements.
  • Self-exclusion: If you believe you may have a gambling problem, you should use the responsible gambling tools described at truefortunebet-au.com/responsible-gaming, which include the ability to request temporary or permanent self-exclusion via the specified contact methods.

  Consequences of Termination

  • Balances on closure: Upon closure of your Account by you or the Operator (other than for serious breach or fraud), any remaining Real-Money Balance will generally be returned to you, subject to:
    • completion of KYC and any necessary checks; and
    • deduction of any applicable fees or chargebacks.
    Bonus Balances and associated winnings that have not met wagering requirements will ordinarily be forfeited.
  • Fraud and breach: In cases of serious breach, fraud or illegal activity, the Operator may confiscate funds in your Account and report the matter to relevant authorities or financial institutions, consistent with applicable law.

  Governing Law & Jurisdiction

  Applicable Law

  • Offshore governing law: These Terms, your Account, and your use of the Website are governed by the laws of the jurisdiction in which the Operator is incorporated or licensed for online gambling operations, which is represented as Curacao (including any successor legal framework replacing licence 1668/JAZ), excluding conflict-of-law principles.
  • Australian law: While you may be accessing the Website from Australia, the Operator is not licensed by any Australian state or territory regulator and is not incorporated in Australia. Accordingly, Australian gambling regulations and Australian Consumer Law protections generally do not apply to your relationship with the Operator, and local enforcement or redress options may be limited or unavailable.

  Dispute Resolution

  • Internal complaints: If you wish to make a complaint, you should first contact customer support with full details of your concern. The Operator will use reasonable efforts to investigate and respond within a reasonable time.
  • External escalation: The Operator claims to operate under, or be associated with, a Curacao eGaming licence referenced as 1668/JAZ. However, as of January 2025, there is no live, clickable licence validator or clearly identified independent dispute resolution body on the Website. As a result, practical access to external regulatory or alternative dispute resolution mechanisms may be limited.
  • Jurisdiction: Subject to any mandatory rights you may have under the law of your country of residence, any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts (or, where applicable, arbitration bodies) of the Operator's home jurisdiction as specified above.

  Contact Information

  • Website: The primary point of contact for all customer and legal matters relating to the True Fortune Casino project is the Website https://truefortunebet-au.com.
  • Customer support: As of the latest available information (January 2025), the Operator primarily provides customer support through online channels made available on the Website (such as live chat and/or in-site messaging or contact forms, where visible to logged-in Users). Specific email addresses and telephone numbers for support are not publicly specified in the source data.
  • Legal and regulatory correspondence: No dedicated postal address, legal department email, or telephone number for legal notices has been clearly disclosed as of the latest update. Any legal or regulatory correspondence should be initiated via the general contact or support mechanisms available on the Website, clearly marked as "Legal Notice" or "Compliance Query".
  • Corporate details: The Operator is associated with the True Fortune Affiliates group and operates as an offshore online casino on the Rival Gaming platform. Detailed registered legal entity information, physical headquarters, mailing address and tax identification numbers are not specified in the available data and may be requested from the Operator via the Website's contact channels.