Responsible Gaming

At True Fortune Casino on truefortunebet-au.com (referred to here as True Fortune Casino for Australian players), gambling is offered as a form of entertainment, not a way to earn income or solve financial problems. Responsible gaming means staying in control of your time, your money and your decisions so that play remains enjoyable and does not harm your health, relationships or finances.

We encourage all players to set clear limits, understand the risks of gambling and to seek help early if they notice any worrying changes in their behaviour. Although True Fortune Casino operates offshore and is not licensed by Australian state or territory regulators, we are committed to applying high standards of player protection on a voluntary basis. Our support team is available to provide information on limits, self-exclusion and external help services and will treat your requests with respect, confidentiality and without judgement.

Nothing on this page overrides the laws of Australia or any other jurisdiction. You must not use our services if doing so is unlawful in your place of residence.

Risk Awareness

Gambling carries financial and emotional risks. When control is lost, gambling can lead to serious harm, including debt, relationship breakdown and mental health issues. Recognising early warning signs is essential so that you can act before gambling becomes a problem.

Common warning signs of gambling harm

• Preoccupation: Frequently thinking about gambling, planning the next session or chasing previous losses, even when you are at work, studying or with family.
• Increasing time and money: Spending more time or higher amounts than you intended, or needing to increase stakes to feel the same excitement.
• Chasing losses: Trying to win back money you have lost by continuing to play, especially when you are tired, upset or angry.
• Ignoring responsibilities: Neglecting work, study, family or social obligations in order to gamble.
• Financial strain: Borrowing money, using funds needed for bills, selling possessions or using credit to gamble.
• Hiding behaviour: Lying to family or friends about how much you gamble, or hiding bank statements and transaction histories.
• Emotional changes: Feeling anxious, depressed, irritable or unable to sleep because of gambling results or debts.

Quick self-assessment checklist

Read each statement and ask yourself whether it is "Never", "Sometimes", "Often" or "Always" true for you:

• I spend more time or money gambling than I planned.
• I gamble to escape problems, stress, loneliness or low mood.
• I have tried to cut down or stop gambling but find it difficult.
• I feel guilty or ashamed about my gambling.
• Other people have criticised or expressed concern about my gambling.
• I have used money meant for rent, bills or essentials to gamble.
• I hide or minimise my gambling from people close to me.

If you answered "Often" or "Always" to any statements, we strongly encourage you to take a break, use the limit tools described below and contact a professional support service listed in the Support Resources section.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to stay in control. Where available in your account, True Fortune Casino provides tools to help you manage how much time and money you spend.

Deposit limits (daily, weekly, monthly)

• Accessing the limits area: After logging in to truefortunebet-au.com, go to your account area and look for a section labelled "Responsible Gaming", "Limits" or similar.
• Choosing your limits: You can typically set:
  • a daily deposit limit (maximum total you can deposit in 24 hours),
  • a weekly deposit limit (maximum over 7 days),
  • a monthly deposit limit (maximum over a calendar month).
• Entering amounts: Choose realistic amounts that you can comfortably afford to lose, and enter them in AUD (or your selected currency). We recommend setting conservative limits that fit within your entertainment budget.
• Changes to limits: Reducing your limits should take effect as soon as reasonably possible. Increasing limits, where allowed, may be subject to a cooling-off period (for example 24 hours) to prevent impulsive decisions.

Time spent limits and session tools

• Session reminders: In your account's responsible gaming section (where available), you can enable session reminders. These will inform you after a chosen period (for example every 30, 60 or 120 minutes) how long you have been playing.
• Session time limits: You may be able to set a maximum session length. When the time is reached, you will be logged out or prompted to stop. Choose a time that allows you to play casually without affecting sleep, work or family life.

Short breaks ("Time-Out")

• What is a Time-Out: A Time-Out is a short self-imposed break from gambling, usually between 24 and 72 hours, during which you cannot deposit or play.
• How to activate: If available, go to your account > Responsible Gaming / Time-Out, select a duration (e.g. 24, 48 or 72 hours), and confirm. Alternatively, you may request a Time-Out by contacting customer support through the channels listed on the site.
• During the Time-Out: You will not be able to place bets or make deposits. We encourage you to use this period to reflect on your gambling behaviour and, if needed, contact professional support services.

Important: As an offshore, self-regulated operator, True Fortune Casino implements these tools on a voluntary basis. They do not replace the mandatory consumer protections that apply to Australian-licensed gambling providers.

Self-Exclusion

If you feel that gambling is no longer under control, we strongly recommend a longer-term self-exclusion. This is a stronger measure than a short Time-Out and is designed to help you stop gambling for a significant period.

Starting self-exclusion

1. Log in (if safe to do so): Sign in to your account on truefortunebet-au.com.
2. Go to the Self-Exclusion section: Navigate to "Account" > "Responsible Gaming" > "Self-Exclusion" or a similarly titled page. If you cannot find it, contact customer support for guidance.
3. Choose the exclusion period: Select a duration that suits your situation, for example:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
4. Confirm your decision: You may be asked to tick a confirmation box and click "Confirm" or "Submit". This step is important because self-exclusion usually cannot be reversed immediately.
5. Alternative request by support contact: If you cannot access your account or need assistance, you can request self-exclusion by contacting our support team using the email or live contact options listed on the truefortunebet-au.com "Contact Us" page and clearly stating that you wish to self-exclude.

Consequences of self-exclusion

• Account access: During the exclusion period you will not be able to log in, deposit or place bets on True Fortune Casino.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS messages once your self-exclusion is processed.
• Balance and withdrawals: Depending on the timing and applicable terms, remaining balances may be processed according to our Terms & Conditions. In some cases, outstanding bonus funds may be forfeited. Please refer to the general terms on truefortunebet-au.com for details.
• Irreversibility: For your protection, we generally do not lift a self-exclusion before the selected period ends. For lifetime exclusions, reopening the account is not expected.

Note for Australian players: True Fortune Casino is associated with a claimed Curacao eGaming framework (Master License 1668/JAZ, sub-license details unverified) and is not regulated by Australian authorities. As a result, self-exclusion on this site does not connect you to any Australian national gambling self-exclusion register. We encourage you to also use local exclusion options where available.

Support Resources

Professional, confidential help is available. We strongly encourage you to use local Australian services in addition to any tools provided by True Fortune Casino, especially because Australian consumer and gambling protections do not apply to offshore sites like ours.

Local support for players in Australia

• National Gambling Helpline (Australia)
  • Phone: 1800 858 858
  • Website: gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Languages: English, with access to interpreter services on request
  • Services: Phone counselling, online chat, email support, self-help tools and resources for individuals and families.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Hours: 24/7 crisis support
  • Purpose: Emotional support and crisis intervention for people experiencing distress, including issues related to gambling harm, anxiety or thoughts of self-harm.
• State and territory services: Each Australian state and territory provides free gambling counselling services (for example, NSW Gambling Help, Victoria's Gambler's Help). You can find links via Gambling Help Online or your state government website.

International support organizations

National self-exclusion schemes (examples by country)

• United Kingdom - GamStop
  • Website: gamstop.co.uk
  • Description: Free service allowing players to self-exclude from UK-licensed online gambling websites for periods starting from 6 months.
• Spain - RGIAJ Register
  • Website: Information available via the Spanish gambling regulator (Dirección General de Ordenación del Juego).
  • Description: National register enabling individuals to exclude themselves from licensed gambling venues and websites in Spain.

Important: As an offshore operator linked to a Curacao framework, True Fortune Casino is not part of these national self-exclusion systems. Registering with them will not automatically block access to truefortunebet-au.com, but may help reduce your exposure to other gambling services.

Blocking and filtering tools

• Gamban: Software that blocks access to many gambling websites and apps on your devices. Website: gamban.com.
• BetBlocker: Free blocking software that allows you to restrict access to gambling sites for chosen periods. Website: betblocker.org.
• Device-level controls: Many operating systems and routers allow you to restrict access to categories of sites or set up parental controls.

Family support resources

• Gambling Help Online - For families and friends: Dedicated information and support for people affected by someone else's gambling: gamblinghelponline.org.au/i-care-about-someone.
• GamAnon (Gamblers Anonymous family groups): Support meetings and materials for relatives and friends: gam-anon.org (availability varies by country).

All professional services listed above are independent of True Fortune Casino. Your conversations with them are confidential and do not affect your account status with us.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, friends and colleagues can experience stress, financial pressure and emotional distress. If you are worried about someone who plays on True Fortune Casino or elsewhere, you are not alone and support is available.

How to talk to someone about their gambling

• Choose the right moment: Talk when both of you are calm and not in the middle of a gambling session or argument about money.
• Use "I" statements: Focus on how their gambling affects you: "I feel worried when..." instead of "You always..." or "You never...".
• Listen without judgement: Encourage them to share how they feel. Avoid labels such as "addict" or "irresponsible", which may cause defensiveness.
• Stay focused on behaviour and harm: Discuss specific examples (missed bills, arguments, secrecy) rather than attacking their character.

Encouraging them to get support

• Suggest they complete the self-assessment questions above and consider using deposit limits, Time-Out or self-exclusion tools.
• Offer to help them contact a support service such as Gambling Help Online or the National Gambling Helpline (1800 858 858).
• Recommend talking to a GP, psychologist or psychotherapist with experience in addiction and behavioural issues.

Support for you as a family member

• Access Gambling Help Online resources for affected others: gamblinghelponline.org.au/i-care-about-someone.
• Consider family-focused groups such as GamAnon: gam-anon.org.
• In a crisis or if anyone is at risk of self-harm, contact Lifeline (13 11 14), emergency services (000 in Australia) or your local crisis support line immediately.

Remember: you cannot control another person's gambling, but you can protect yourself and seek professional guidance on financial, legal and emotional issues.

Operator's Commitment

True Fortune Casino operates on an offshore basis and is historically associated with a Curacao eGaming framework (Master License 1668/JAZ, sub-license details not publicly verified). This means there is no direct oversight by Australian regulators and Australian Consumer Law protections generally do not apply. In this context, we adopt internal measures to reduce gambling-related harm, but these are voluntary and may not provide the same level of protection as Australian-licensed services.

Internal risk monitoring

• Behavioural indicators: We may review account activity for signs such as very frequent deposits, rapidly increasing stakes, extended sessions without breaks or repeated attempts to reverse withdrawals.
• System flags: Our systems may generate alerts when certain pre-set risk thresholds are met (for example, unusually high losses in a short period).
• Reality checks: Where technically available, we may send on-screen messages reminding you of time spent or suggesting a break.

Proactive contact with players

• When we may contact you: If our monitoring suggests a higher level of risk, our support team may contact you via email, in-account message or other available channels to:
  • provide information about responsible gaming tools (limits, Time-Out, self-exclusion),
  • encourage you to review your gambling behaviour,
  • suggest contacting professional support services.
• Respecting your privacy: Any contact based on risk indicators is intended to be supportive, not punitive. We treat such communications as confidential and in line with our Privacy Policy.
• Account restrictions: In some cases, and at our discretion, we may apply limits, deny bonuses or suspend an account where we believe continued play may cause significant harm.

Transparency note: While we aim to follow relevant international best practices for responsible gambling as at 2026, our measures do not create statutory rights or regulatory remedies under Australian law. Players should always consider the additional protections available with locally licensed operators.

Updates

The legal and regulatory environment for online gambling, including Curacao reforms and Australian enforcement actions, continues to evolve. True Fortune Casino may update this Responsible Gaming page to reflect new requirements, industry standards or changes to our internal policies.

How you will be informed

• Website notifications: Significant changes to our responsible gaming tools or policies may be highlighted through banners or notices on truefortunebet-au.com.
• Email communication: Where appropriate and where we have your consent, we may send an email summarising material updates.
• Policy review: We encourage you to review this page periodically to ensure you remain aware of the current tools and support options available.

Last updated: 22 February 2026

Contact & Feedback

If you have questions about responsible gaming, need help applying limits or self-exclusion, or wish to provide feedback about our policies, we encourage you to contact us.

Responsible gaming contact details

• E-mail: Please use the customer support email address listed on the "Contact Us" page of truefortunebet-au.com and include "Responsible Gaming" in the subject line.
• Phone: If a telephone number is provided on the "Contact Us" page of truefortunebet-au.com, you may call that number and request to speak about a responsible gaming or self-exclusion matter.

When you contact us about responsible gaming, our aim is to respond as soon as reasonably practicable, prioritising requests relating to self-exclusion and account limits.

Feedback and self-control request form

You may also submit a written request or feedback through an online form, where available in your account or on this page. A typical form will ask for the following information:

• Your full name and registered email address
• Your username or account ID on truefortunebet-au.com
• The type of request (e.g. "Set deposit limits", "Request Time-Out", "Self-exclusion", "General feedback")
• Details of the change you are requesting (for example, specific deposit limit amounts or exclusion period)
• Any additional comments you wish to provide

If you are in immediate distress or feel at risk of harm, please contact an emergency or crisis service (such as 000 in Australia or Lifeline on 13 11 14) before contacting the casino. Your safety and wellbeing are the highest priority.